How is Fidesic Data Secured?

We meet a variety of data security compliances including SSAE Type 16, SAS 70, PCI and several others. Please read our security and privacy policy to understand the steps we have taken to ensure that your invoices and payments sent electronically are secure -- more secure than your current paper based processes.

Is support included?

Yes, support is included in all versions of Fidesic. You'll have access to email, phone, and web based support free of charge. Our support staff is employed in house, and are experts on our system.

How does your Data Capture (OCR) work?

Our Data Capture process is based on a hybid model of software and human capture. We'll automatically update our templates to increase accuracy of capture over time. Rest assured, our combination of software and human capture is the best available. Your invoices will have accurate data automatically.

Do you provide backups of our data?

Yes, all data uploaded to our system is yours and yours alone. We will provide backups for local storage.

Is Fidesic a replacement to my accounting system?

No, Fidesic solutions compliment your existing accounting system. It works alongside your accounting system by helping bridge the gap between supplier's financial systems and buyer's financial systems, e.g. by allowing vendors to send invoices electronically to their buyers. Also, Enliven provides a "customer account center" and a "vendor account center" for you to provide your customers and vendors. Typical accounting sytsems do not come with this functionality.

What software components do I have to install?

This depends on which service you are signed-up for, and your accounting system. For Dynamics GP users, you get a Fidesic for Dynamics module that you install. This adds a few windows inside Dynamics GP, and you are good to go. Typically, this install takes less than 5 minutes, and does not require IT personnel. If you are using other QuickBooks, Enliven provides you with the Fidesic Sync Module which integrates with both QuickBooks Online as well as QuickBooks Enterprise.

Do I need a server to host the system?

No, you do not. Enliven provides hosting for the web portal for your customer account center, vendor account center, and your company portal - where your AP personnel and approvers can view transactions online.

How long does implementation take?

This depends on the scope of your business and scope of the project. AP setups usually take a couple of weeks, but we can move at whatever pace your company is comfortable modifying their proceses.

How much training is needed?

Fidesic is easy to use and intuitive. We hand-hold you through the process of sending your first few batches of invoices. After that we offer training manuals, a company wide training session, and a series of youtube videos designed to make the process easy to understand.

How can vendors submit invoices?

With Fidesic AP Vendors can submit invoices directly to our Data capture system using a AP dropbox email address. Vendors also have the option to utilize our vendor portal for direct submission of invoices.

Does the vendor have access to the status of an outstanding invoice?

Yes, through your vendor account center, the vendor knows when a payment is scheduled, and when it is estimated to show up in their bank account.

Do you provide fulfillment of paper invoices and checks?

Yes, Fidesic helps you with the distribution of invoices and checks to your customers and vendors. This allows your staff to focus on critical areas of your AR and AP processes. We typically can do this much cheaper than your current costs.

What are the costs involved in using Fidesic?

All or products are priced as software as a service. Base pricing is based on users, and you have the option to add additional transaction level features. To get a feel for our pricing head on over to our pricing page Call us for more information.